At Victorian Plumbing, we are passionate about what we Website says they won't take calls and the quickest way to contact them is via email. Just ordered a replacement shower rail, the order was easy to place & the information on the web site was good, Only the latest review will count in the company's TrustScore. I decided to email them to find out why, assuming I would get a response promptly. Check out what 112,872 people have written so far, and share your own experience. After it was fixed by a competent plumber the shower switch broke off. Established in 1999, our family-run business has developed from a local supplier of refurbished and new traditional bathroom products into a national supplier of traditional and contemporary bathroom suites and products. She takes over from current MD Mark Radcliffe – the founder and owner of Victorian Plumbing – who will move into the role of chairman. Hi my name is Victoria and am new on here seeking for soul mate and u can text me on *******940 or lovelyvictoria303@ gee male. W. Which Editorial team. Contacted Victorian Plumbing and still no reponse from them. Very satisfied and will recommend to friends. Follow. Alan After multiple calls, we were able to get it replaced. I like to see lots of detail on the photos and feel many items were lacking this. Joke! 100K likes. Thanks. If I worked the same way as this my job would be gone. GB. I received 680mm x680mm so had to put a spacer of 20mm on both walls to make it fit the tray. I purchased a monobloc bath tap with shower attachment. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. This put me off buying again from them.Also the colour on the site was not the colour delivered on all the different tiles i bought. DO NOT USE THEM! Return company charges £60 to return a pallet item. We have just upgraded our delivery to next day having had our delivery pushed back by three days at a time from 16 July. Absolutely appalling; they are quick to take your money, but can't be bothered to provide any level of service. So I made the order. … Show me directions to Victorian Plumbing . VictorianPlumbing.co.uk also ranks 101st among Bathroom sites. I recently did a bathroom up and got bits from the bathstore, which I was very pleased with and Victorian Plumbing, which was dreadful. I did a live chat and was 37 in the queue. Find out what bathroom owners really think of Victorian Plumbing and how its bathrooms were rated for quality and durability. If you’re looking to give your bathroom a bit of a makeover, you should take a look at what Victorian Plumbing have to offer. VictorianPlumbing.co.uk has a consumer rating of 1.1 stars from 145 reviews indicating that most customers are generally dissatisfied with their purchases. Read the employee reviews on Indeed job site to see what the people who work there think, no wonder things arrive damaged with such a unmotivated workforce. I just had the same issues. All you get are generic email advising they are very busy and will be in touch. And they even debited my credit card without shipping the product! They refuse to either investigate or refund the missing item. With a specially-designed filter tool to help you find the perfect product for your needs, you could cut time trawling the web by half. Victorian Plumbing Bathroom Gallery. I am shocked - my advice is if you can afford to pay extra money, look for the same range of goods you want on another, more professional website (even Amazon!). i have attempted to e mail with no response after 5 days and have now been waiting in a queue on an 0345 number for half an hour already. It arrived without this. Official Facebook page of online bathroom retailer Victorian Plumbing. Stay away. VictorianPlumbing.co.uk has a consumer rating of 1.16 stars from 94 reviews indicating that most consumers are generally dissatisfied with their purchases. 12/12 Live chat with V.P re pick up. Dreadful experience. Consumers complaining about VictorianPlumbing.co.uk most frequently mention customer service, next day and shower tray problems. Had very similar experience to others on here. It was the middle of May before I was able to contact them again to ask if they would let me change the bath and relevant fittings for a shower cubicle. sent drawings of opening dissimilar to original photo/drawing. Beyond shocking, To find more information about reviews and trust on Sitejabber.com please visit. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! please advise me as a matter of urgency. Items will be checked and a refund processed in 7-10 working days. Do you agree with Victorian Plumbing's TrustScore? Overpriced, Late and No Service: Can't Trust, Over 5 Months Later, and no resolution to a simple fault, Absolute rubbish and Nightmare to deal with, Items arrived damaged still waiting after 2 weeks for reply about refund/replacement, Dreadful experience - debited my card but never delivered. my question is: when i return my unwanted item personally the depot, will there be someone available to received and sign for my item, How on earth do i return a shower enclosure that is faulty. I hate that I've lined the pocket of these jerks! Both changes are effective as of March 1. Click the shop now button to browse bathrooms online. The fault being that the bottom drawer does not "click" in, which renders it useless.To cut VERY long story short, we are now 23rd December and this matter has not been rectified. In February Victorian Plumbing delivered everything I needed to refurbish my bathroom. Report . Do you agree with Victorian Plumbing’s star rating? AVOID. Victorian Plumbing, Formby, Liverpool. It was very easy to order this part very straight forward. Do you agree with Victorian Plumbing’s star rating? I have checked our system and can see that you were contacted by email yesterday at 5:30pm - could you please check your email for details regarding your cancellation and refund. We are stuck now, and can't make any bookings to get our much needed bathroom done. sent e-mail saying "request has been solved". Once that They have your money they couldn't care Less about you. Victorian Plumbing bathrooms review. i'm fuming, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. just log no to www.victorianplumbing.co.uk and get the information about all the bathroom accessories. Never again will I buy products from this company. Ordering online and the company taking payment EASY. Online bathroom brand Victorian Plumbing has announced the appointment of Stephnie Judge as its new managing director. We've surveyed 3,745 bathroom owners to find out what they really think of big bathroom brands, including Bathstore, Homebase and Victoria Plum. please cancel my order and reimburse the £41-90 that you have already taken from my account. NEVER USE THIS COMPANY! Victoria Plumbing informed we must get item returned ourselves. Please check our showroom directions and opening times here http://www.victorianplumbing.co.uk/About-Us.aspx Victorian Plumbing is a major online bathroom retailer based in Merseyside, UK. The furniture itself is good quality (when not damaged) and an excellent price (hence the 1 star) but we have been trying to follow up on getting replacements for the damaged furniture for over a week now, and it is just impossible. The next day delivery does not deliver on the day you expect even when all the items are in stock. Victorian Plumbing, Gain trust and grow your business with customer reviews. Why not stick a pin in us, we don't mind! They are a rubbish company. They categorically refused. 00d 00h 00m 00s Trade account Design and Installation Browse our products Search for products, brands and inspiration. Check out what 108,823 people have written so far, and share your own experience. Awful service. Website very user friendly. © 2020 Trustpilot, Inc. All rights reserved. Yes there will be someone to sign for it. Alan I spent £650 with this company and they even charged me postage to return the unwanted shower back to me! I have ordered from Victorian Plumbing before and not had a problem, and my partner has a home improvement company and had been recommending this company to customers, not any more!We spent just under £1500 on a bathroom suite the last week in August and reported a fault with the vanity unit (which cost £350) on 12th September. This prompted me to look at them beyond Trust Pilot. Again, the like making customers pay for the return even if it's no fault of yours. Called on 22/12 and 23/12. If you are bringing your items back in person it needs to be to our bathrooms showroom in Formby, not the warehouse in Skelmersdale. As well as supplying baths, showers, toilets, basins, taps, tiles and more bathroom products to the UK, we also supply our bathroom products to many countries within the EU including France, Netherlands and Germany. For a full list of shipping locations please visit us or call us for details. this is very poor customer service- why has no one been in touch to advise me of the delay? easy to navigate and click in and out of the basket. I do not trust that paying for a return then receiving the right item would happen again. There are currently 3 customer review posted about Victorian Plumbing. I e-mailed, tried calling, no response. How would you rate VictorianPlumbing.co.uk? How they are even allowed to operate with all these horrible reviews from people? Plumbing in period Victorian homes is often neglected and may include original fixtures -- some over 100 years old! Bought both black sink and bath taps (amongst lots of other things). On arrival Basin was found to be badly damaged, took several photos and emailed company immediately, so far no response other than the automated reply that was two weeks ago, I now have a half completed bathroom with no sink or toilet and can't get anyone to respond despite three emails asking for help. I ordered 700mm X 700mm shower enclosure which was exactly the size I was replacing. I have contacted customer services regularly, to be fobbed off with "our supplier is looking into it". You can't call them, can't email them and their automated processes for reporting damage and arranging returns is unacceptably lengthy. Just shocking. Good luck. In refitting out our bathroom and en… In refitting out our bathroom and en suite shower room, we have purchased quite a few items from Victorian Plumbing. Victorian Plumbing. Take your money, never respond or try to help. If you require any further assistance please contact us info@victorianplumbing.co.uk We use cookies for analytics, personalization, and ads. Im about to buy a bathroom suite from them, I went to my local bathroom stores and victorian plumbing is a lot cheaper and the products I've found are very nice. mackindesouza. However when I returned an item for credit after complying with all the rules still No refund. WE CANNOT RECOMMEND THIS COMPANY. Alan | Read 21-40 Reviews out of 112,872 It's taken 7 weeks and lots of chasing for them to tell me I've cleaned them incorrectly when they've not asked me how I clean them. Victorian Plumbing the UK's largest bathroom retailer with over 160 stores nationwide. I called and asked for a partial refund because I am going to have to pay for the plumber to come out twice; plus, this is taking away from my time to work. I had made an order of over £700 plus, delivered with no delivery costs as over a certain amount. 18/12 V.P. When you've chosen your new bathroom, we promise to deliver it on the date we've agreed with you, so you know exactly where you are. Be careful what size you order cause you won't get it. I've used this company 3 times and every time the goods have arrived damaged in some way. We’re in this together! Victorian Plumbing, Formby, Liverpool. Eventually I tweeted and someone from 'customer service' asked me to provide full details. They shouldn't be allowed to operate. There is however a prominent button for upgrading your delivery service from free ( over £500 purchase) to next day. I have been trying for 7 weeks to get a response from Victorian Plumbing. Kind regards Before I had chance to have the work done I had a stroke. | Read 105,261-105,280 Reviews out of 113,642 VictorianPlumbing.co.uk ranks 110th among Bathroom sites. Check out what 113,642 people have written so far, and share your own experience. The worst after sales service I've ever experienced. Anyway, i hadnt ordered enough tiles so i asked for a free delivery as connected to my original order but was advised that they could not waive the delivery charge as there was no option to do so. I am returning an unfitted item but the plastic outer packaging is damaged so has to be taped up, will they accept return? Victorian Plumbing, Hi Kathleen, very sorry to have only come across your question now. I've tried contacting them repeatedly, I've now given up. However I have read some bad reviews (some good too) which worries me as we are on a tight timescale. Learn how to stay safe during COVID-19 in our new guide: I messaged them to check a shower was in stock and they assured me there were 15. 4.6. www.victorianplumbi ng.co.uk. They are not bothered on how item gets returned to them.Terrible customer services for item which we cannot use. They said they have a proof of delivery of a sealed pallet, this means we received all the items. View all. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Victorian Plumbing Reviews 103,785 • Excellent . Click the shop now button to browse bathrooms online. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. They were a shade lighter. I imagine you've already dealt with your return however, I do have an answer for your question. Victorian Plumbing is a leading retailer of bathrooms online. This is just a rubbish company and I think all the 5star reviews by customers are fake. The shower looked dainty and refined online, in real life it was cheap and clunky. I was horrified and promptly cancelled my order and emailed them to say why. Victorian Plumbing has collected 15976 reviews with an average score of 4.50. On 2/12/20 purchase a Bath Shower Screen from Victoria Plumbing as photo seen on screen. why not collecting the damaged item when redelivering? Whether you’re looking for a complete suite or a few accessories, you’ll find a wide choice from leading brands, whether you’re looking for something modern or traditional. 10/12 - Printed return label, boxed item and waited for pick up return. thank you norma appleby, Are you able to specify a day of delivery ie 20th feb, Re. Spent ages on the phone trying to sort it. i don't understand. My response said they would take 7 working days to return my email. Everything in our stores and catalogue is kept in stock at our warehouses all over the country, so you don't have to wait to get … Victorian Plumbing is a major online retailer of bathroom suites and bathroom products. above question. (if you are within your dates for a refund, otherwise it will be credit or exchange. Victoria Plum (previously called Victoria Plumb), has more than 20 bathroom collections from a range of brands – Orchard Bathrooms, Mode Bathrooms, Ideal Standard, The Bath Co, Grohe and Clarity. i can't afford to wait almost 2 months for this item. Getting them to sort things out takes weeks, they seem to have a policy of ignoring you for 3 or 4 weeks before starting to do something. Stay safe with our COVID-19 guide. I feel a bit cheated as if it had been clear that they would not deliver on the free service, I could have had the stuff two weeks ago. Same as me they are rubbish I'm hitting every review platform I can find, warm other stay away, I waited nearly seven weeks for refund and they still owe me £50 for shipping, cowboys. Don’t forget to check out the Victorian Plumbing reviews on the website to gain a greater understanding of what makes this bathroom brand the best. Find your ideal bathroom suite online now. VictorianPlumbing.co.uk has a consumer rating of 1.1 stars from 145 reviews indicating that most customers are generally dissatisfied with their purchases. Raise a dispute with your card company or PayPal if they are no longer offering the resolution. Get Best Deal in the Bathroom accessories and know all about the bathroom products, the victorian plumbing always come with its new ear of Bathroom products. All we wanted was a replacement shower screen folding the other way. from Victorian Plumbing This Newark hinged shower screen is a piece of junk the shower screen seal that goes against the wall leaks and at the bottom of the seal it leaks this hinged shower screen is nowhere as good as a bath shower screen that fits into a wall track system that doesn’t leak and as a bathroom fitter for over thirty years I would definitely not recommend this 23/12 V.P. 100 K J’aime. Kind regards They are not taking phone calls & are not answering emails. Speedy delivery, driver unloaded and put in my garage and great product. All came ok. I ended up paying. Help services. No idea when my order will arrive or even if it will arrive. Dear Norma, I'm incredibly sorry to hear about the delay with your order. When wrong item arrives and you want to get in touch you have to pay for the return. I have spent £2000 with VP and now into my third week of waiting for delivery. Explore the stylish bathroom product ranges at VictoriaPlum.com for some bathroom inspiration. Do you agree with Victorian Plumbing’s star rating? They deny any responsibility whatsoever and their customer service department is a joke. Because they are indecent and horrible beyond belief. Absolute Rubbish, order was over a week late, which was ok but no contact from company to let us know what was happening. Found just what I wanted very quickly. Consumers complaining about VictorianPlumbing.co.uk most frequently mention customer service, next day and shower tray problems. I did, no response. I ordered some goods for my new bathroom, I was unable to get the initial sign up or a confirmation email from them . 3 weeks later, they said it was out of stock. And I bought an expensive shower tray because I loved the swirly drain cover. Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation. 2 weeks later, no response so I contacted them and they said there was 1 in stock. You can't (of course) contact them by phone and they don't answer messaged queries. We’re in this together! It is a disgrace does anyone have any answers on how to get your money back for faulty goods from this company. Ordered a kitchen tap, had it fitted by a plumber, within a week it was squirting water form the point the body joins the main base. Very frustrating! The best thing to do is check on the item's product page on our website and choosing the day specific delivery option for more details. I have been waiting for a refund of a bath for over a month everytime i am told it is being processed and will take 1-4 days but no refund yet, I have tracked my order placed on 12th february ord- 000704962-977552 to find that you are awaiting stock and it will not be delivered till april. See more ideas about Vintage bathrooms, Victorian bathroom, 1920s bathroom. Up to 60% off December Savings, PLUS 20% off ends in . Quality is so poor. Bath Shower Screen - Incorrect Opening Side, Poor After Sales Service when you have an issue. 'Ve established ourselves as one of the largest retailers of branded and designed. And nickel-plated accessories from 1890-1920s bathrooms 94 reviews indicating that most customers are generally with... Email them and their customer service, next day it was fixed by a competent the... Chase up my order and reimburse the £41-90 that you have to pay for the return if! 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Home 's original Design while replacing old or leaky fixtures with Plumbing supplies from our Victorian Plumbing the UK largest. Has announced the appointment of Stephnie Judge as its new managing director buy different components by mixing and.! Components by mixing and matching your money back for faulty goods from this do. Weeks later, no response so i contacted them and they even debited my credit card shipping., driver unloaded and put in my garage and great product straight forward response promptly and. There will be in touch to advise me of the box once, to!