Good organization skills. For more details visit the website. Some human beings lack Emotional Intelligence and consequently can be rude and ungracious and to be quite frank a total pain in the neck! Attention to detail and good planning skills are essential. We explore the must-have receptionist skills and qualities that employers are looking for today and why. Here are top twelve skills and qualities you will need to build to give the best performance possible to your employers: 1. 7 Qualities That Helped Me Go From Receptionist To Entrepreneur. A great receptionist will be able to calm them down and get them relaxed and ready for their interview. And it boils down to their actions on a day-to-day basis. Multitasking Skills. What Are Qualities of a Good Receptionist? Patience and the ability to work under pressure are some of the receptionist qualities that someone working in a busy location must possess. Receptionists must be organized and detailed-oriented. A carefully crafted receptionist resume will highlight the skills and experience you need to be successful in the role. Change ), You are commenting using your Google account. receptionist traits, The attitude of a receptionist is there for all to see and as such a positive attitude conveys to current, potential and future customers that the business is interested in them and their issues. reception, help them deliver and maintain efficiency and quality when dealing with clients A receptionist who is not friendly will simply scare away visitors and potential customers to the business. Throughout the application process, you will have opportunities to showcase your communication skills. Because of the first impression they had, courtesy of an amazingly human receptionist. Therefore, people in these roles have to handle customer service problems. Imagine that you have someone attending an interview in your organisation. The job Medical Receptionist Skills: 15 Qualities to Succeed on the Job. Receptionist Skills and Duties 1. Considering that a receptionist is the “face of the company”, they should possess receptionist skills and qualities that can help them deliver and maintain efficiency and quality when dealing with clients and guests while keeping the front desk running smoothly. This might sound strange and it is imperative that you are ‘excited and enthusiastic’ about joining the company in question. 4. They are now dishevelled and to top it all, they are late for their interview in an organisation they would dearly love to work for. Good organization skills. Moving to the opposite end of the spectrum a great receptionist needs heaps of patience. What Are Qualities of a Good Receptionist? The receptionist is frequently the initial "face" of your organisation whether that be in the form of a telephone call or a face to face greeting in a foyer. If you think you have what it takes—exceptional interpersonal skills and the ability to stay impeccably organized—check out this guide to making the perfect receptionist resume to score you the interview! Alternatively drop us, what skills do i need to be a receptionist, 6 Easy Ways to Develop Your Emotional Intelligence, Counter Offers And Their Potential Impact On Your Career. UPbook allows business owners to experience their office's front desk with a suite offering improving phone etiquette, receptionist training, proper appointment & scheduling tools. The primary goat of the receptonist is to provide clients with top-rate Jan 27, 2020 4:44:25 AM / by Zuhaib. A good receptionist will take this in their stride and resolve the situation before the said individual comes across anyone else in the organisation. Here are some of the skills and qualities of a great accountant. We ranked the top skills based on the percentage of Dental Receptionist resumes they appeared on. good communication skills, Note your ability to maintain good relationships with employees at all levels of the company, including executives. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities, requiring excellent organizational skills. Receptionist top skills & proficiencies: Customer service; Overachieving attitude; Verbal communication skills; Written communication skills; Friendly; Professional; Adaptable; Patience; Problem solving skills; Accuracy and attention to detail; Integrity; Interpersonal skills; Telephone skills; Microsoft Office proficiency; Listening; Professionalism; Customer focus; Organization Whether you’re hiring a receptionist or you have set out to become one, it helps to know some of the more important attributes that make a good receptionist. This includes government, non-profit, manufacturing, banking and education. customer service and support. Unfortunately, the opposite can also be true! Great interpersonal skills are vital for a stellar receptionist and go way beyond being a great communicator. Though not a standalone admin role there is an expectation in most organisations that when things get super busy, they will be ready, willing and able to lend a hand with various administrative tasks. Being front-liners of the company, how receptionists deal with clients and potential clients can have a significant impact on whether they will continue patronage of the company’s goods and services or bring their businesses to the competition. What Are the Qualities and Skills of a Great Receptionist? In many instances, receptionists are the first representatives of a company that outside clients get to meet. Some may want higher qualifications.There are qualifications specifically aimed at this kind of work, which can be studied full or part time at college. It is important since being the first point of contact to the outside world that can reach to the company; they require to be able to convey the required message with a smile. A talented receptionist can connect callers and visitors with the right employees, as well as handle basic customer service problems and requests adeptly. 1) Strong technology skills. A receptionist is often the first person you will contact at bigger companies, even when you know who the person you need to talk to is. They will need proper training so they can carry out their duties and responsibilities efficiently and with confidence. They must be able to multi-task and remain calm under pressure. They might ask for GCSE's/S grades or equivalent qualifications, particularly in English and maths. And it boils down to their actions on a day-to-day basis. Receptionist Skills: Definition and Examples November 23, 2020. point of contact that people have of a business, clinic, or hotel. Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. If the CEO likes to receive a What’s App message when someone arrives for their meeting, so be it. Receptionist Skills and Qualities Your Business Can’t Do Without. includes greeting clients and addressing their needs, answering phone calls, Considering that a receptionist is the “face of Their train was late, they slipped on something outside and fell over. We have placed and filled over 100,000 temp and permanent assignments over the last 27 years so have a range of techniques, ideas and platforms which could help you. They must also have certain characteristics such as being open-minded, friendly and sociable, careful and diligent, empathetic and patient, and always be … ( Log Out /  RECEPTIONIST. Interview Skills For Hiring Managers: Are Your Skills Fit For Purpose? Pleasing personality: A good receptionist requires having a pleasing personality who is easily approachable. Written and verbal communication skills. Top Receptionist Qualities to Include in a Resume. In other words, rapport is getting on well with another person. what are the qualities of receptionist, Lucy Walker is the founder and Managing Director at Lucy Walker Recruitment.Lucy has an extensive knowledge of the issues and workings of the West Yorkshire and Greater Manchester Commercial markets developed over 25 years in the profession. Emphasize Your Communication Skills When Applying for a Receptionist Position. Change ), You are commenting using your Twitter account. maintaining the reception area, as well as doing secretarial and clerical work. Being a great receptionist is all about the personal qualities that each individual can bring to the table. View all posts by UPbook. Tweet; Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. 1. lucy walker recruitment, The list of the qualities a receptionist should possess includes the organization, multitasking, and ability to plan ahead of time. After three attempts I finally got the information I wanted. Receptionist skills in a resume work experience section example. the company”, they should possess receptionist skills and qualities that can Emotionally intelligent people have empathy, can handle their emotions, and can manage the emotions of other people. And it boils down to their actions on a day-to-day basis. How Highly Successful People Plan Their Career? Doing that makes for an organized job description. and guests while keeping the front desk running smoothly. Change ), You are commenting using your Facebook account. Some employers will prefer you to have a good general education, with GCSEs and IT skills. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. Workplaces are slowly embracing digitisation, and the receptionist job role is not exempt from the impact. More Information. Here’s what yo… Remember the names of people with whom you speak and refer to them by name every so often to demonstrate your attentiveness. You can find out more about becoming a receptionist in hospitality from the Hospitality Guild. Accountants work in an array of environments. 3. Naturally, a receptionist should have excellent verbal communication skills. how to become a receptionist, In this article, you will learn the most common responsibilities of a receptionist, the most important skills for a receptionist to have and how to list receptionist experience on your resume. A receptionist works at the front desk of a business or office. A receptionist greets clients, answers phone calls, mails letters and emails, and carries out a wide variety of secretarial tasks. With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. Because you are likely to be the first connection that a potential client, service provider or new employee has with your company. tech savvy, With May 10th marking National Receptionist’s Day, let’s take a closer look at the top seven receptionist skills that can go a long way to ensure the workplace runs like a well-oiled machine. 1. 1. over the last 27 years so have a range of techniques, ideas and platforms which could help you. The receptionist is a vital member of the team. 2. That’s why looking for the right receptionist skills and qualities during the hiring process is so important. As a result the importance of a great receptionist to your organisation cannot be underestimated. The dictionary definition of rapport is, “a state of harmonious understanding with another individual or group that enables greater and easier communication”. 2. They are able to talk to people, especially customers, in a way they would understand and feel respected. Active listening and great customer service skills also are a must. Sometimes this is confidential and discretion is expected. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Alternatively why not check out are Candidate showcase Video below. If you meet and greet people regularly, you will need to ensure you look the part. Among the most important receptionist qualities that someone applying for one of these roles must exhibit are interpersonal, administrative and organizational skills. A receptionist works at the front desk of a business or office. A strong sense of organization, attention to detail, independence and initiative are qualities that an organized receptionist needs. Finally, sought after receptionists have embraced technology. But if they have high emotional intelligence, you’ll see the opposite effect. A receptionist will often see who comes and goes in an organisation. The receptionist is then likely to take the brunt of a vitriolic download from the individual in question. Job Description and Resume Examples A collection of job descriptions, … receptionist skills, ( Log Out /  Why not call us on 0113 367 2880 have a conversation with one of our team. Using the person’s name several times during your initial interaction. That’s why looking for the right receptionist skills and qualities during the hiring process is so important.. Why not call us on 0113 367 2880 have a conversation with one of our team. People do ‘judge a book by its cover’, and a warm, friendly presentable person makes an instant and great impression. A well-crafted resume skills section, highlighting your relevant skills for a receptionist position, will help your resume beat the applicant tracking system (ATS), which is the first step to getting your application noticed. Here is an example of how you can show your skills in the work experience section of your resume: Receptionist May 2016 – May 2019 Zen Yoga Studio Jacksonville, Florida. Empathy and understanding go hand in hand, and people who embody these traits normally stick in your mind. Managing a busy, fast-paced office with professionalism and efficiency. Effective communication Naturally, a receptionist should have excellent verbal communication skills. Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. A receptionist who takes on multiple responsibilities and challenges and meets all his deadlines and job requirements will be known as … She typically plays a variety of roles that center on representing the company to clients, customers and guests. The job of medical receptionists comes with some responsibilities, and for these to be executed well, the receptionist must possess a good number of skills to enable them to perform their duties effectively, toward the successful operation of … empathy and rapport, If they have low emotional intelligence, they may get offended easily, lose their cool, and/or leave the caller feeling angry and frustrated. Accountants need to be able to communicate well within their teams, and with the various other departments or organizations that they work with on a regular basis. ( Log Out /  Finding common ground and being empathetic to another human being. Change ). A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Here we share a breakdown of ideal qualities and skills for many different roles based on what the needs are in the changing commercial environment of today. what skills do i need to be a receptionist, Below we've compiled a list of the most important skills for a Dental Receptionist. A receptionist is often the first Further information. Here are four of the most important receptionist skills and qualities to look for in your candidates: My impression of the company in question? First, you need to identify the qualities you’re looking for in a receptionist before starting your search for the director of first impressions.The front desk receptionist is one of the first contact visitors have with your company. Plus, it allows job applicants to see what your company expects from them. But successfully running the front desk calls for much more, and the role of a receptionist demands an impressive line-up of hard and soft skills. All delivered with a smile and friendly manner. Naturally, they will be great at utilising the phone system, software and CRM database as needed. A receptionist needs active listening skills to quickly process requests from visitors and superiors. Although receptionists do not need a high level of qualifications, most employers like to see some proof of their communication skills. Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. Good organizational skills and the ability to multi-task are also […] The ability to communicate information accurately, clearly and as intended, is a vital skill for a receptionist. Rapport can be built quickly by: Who hasn’t commented positively about an organisation after that first interaction with the lovely person behind the front desk? As a well-known and established consultancy , we are often asked, by clients and candidates alike, what the key skills are for the many different positions available in the commercial sector. Almost every office needs a capable Receptionist to handle the outward-facing aspects of its operation. Provided friendly customer service … This could manifest itself by being angry because the directions on the company website sent them off around the one-way system which lost them time and then to top it all your car park was full when they got there. Why? What Personality Traits Should You Hire Into Your Organisation? Though this ‘should’ be a given it's still worth mentioning. Just like other qualities of a good receptionist, a test of organization is something else you can build into recruitment. Alternatively drop us an email here or check out are Testimonials and Case Studies. Front Desk training and performance resulting in increased new clients and revenue for the practice. People love their name being used, no matter if it’s their christian or surname. The 8 Habits of Highly Successful Commercial Managers, Why Leeds has become THE City to Work and Live, Striking the balance… A healthy work life balance for your team, Top Tips to Boost Your Mental Health in the workplace, Mental Health in the Workplace, Top Tips for Employers. Active listening and great customer service skills also are a must. Duties of a Receptionist may include: Their role as the face of the company requires excellent interpersonal skills, customer service skills, telephone etiquette and good communication skills. The receptionist is a vital member of the team. At the same time they are winning a friend for life who will later tell all their friends how great the people are at ABC Inc; why? For example, 15.2% of Dental Receptionist resumes contained Customer Service as a skill. What it takes Empathetic people can put themselves in your shoes, and this helps them know how to respond in multiple situations. Last week I rang an organisation (not LWR related) and the receptionist spoke so fast I couldn’t understand half of what she said! #Findanewjobthursday… An Infographic Series. Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. She typically plays a variety of roles that center on representing the company to clients, customers and guests. The first role we discuss is an extremely important position for every  organisation, the first people visitors see...your receptionist ! In this article, we go over why these skills are critical in a receptionist position and how to showcase them on your resume. 2. When you list receptionist skills and duties, make sure to do so from the most important down to the least. Not great. The person on the other line won’t always be happy – and a receptionist needs to understand how to handle that situation. Receptionist Skills and Duties 1. The most important skills and qualities of a receptionist include the following: Friendly personality: A receptionist must be by nature friendly. Communication Skills. They should be highly organized, excellent multitaskers, and very comfortable working with a variety of people. While a Receptionist at a larger company may only be responsible for running the front desk, nowadays, the Receptionist may be required to multi task in a variety of front office activities, requiring excellent organizational skills. 1. Next, are what we like to call the Super Skills! They should be highly organized, excellent multitaskers, and very comfortable working with a variety of people. As a receptionist, you are the eyes and ears of the company, making soft skills like dealing with office politicscrucial to protecting your own reputation and the company's. receptionist skills and qualities | Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. This person has to be very attentive to details, remember all the tasks and promises made over the phone or in personal conversations. receptionist, Receptionists make an important first impression on anyone visiting the company facility, so it is crucial that they have a professional demeanor and are clear communicators. Writing your resume with a target job in mind requires having a clear understanding of the job's skills and proficiencies. Their organizational and multi-tasking abilities help staff members stay on track and keep the business running smoothly. She answers the telephone and is the first face you will see when you visit the office in person. A great receptionist won’t be phased by any of the latest technology she is asked to use. Most good receptionists in town are exceptional communicators. Career Advice: Why Your Comfort Zone Is Letting You Down. ( Log Out /  Excellent verbal communications skills are a must alongside listening and questioning abilities. All of these skills are key to being a good receptionist. Categories: Key skills include: Microsoft Office; Multiline phones; Conflict resolution; Customer service; Highly organized; Multitasking Top Dental Receptionist Skills. Professionalism These include: 1. Experienced in both legal and medical settings and take pride in being the first face clients see in the office or the first voice they hear on the phone. A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. Receptionists are often expected to multi-task and be super organised. As you can see, a receptionist isn’t just about being a good note-taker and having good communication skills. You can start by asking how they prefer to set up calendars and contacts. Receptionist duties can vary from one job to another, but there are skills and qualities of a receptionist common to all positions. The ability to speak appropriately with a wide variety of people (from the window cleaner to a visiting CEO) whilst maintaining good eye contact in addition to having a good vocabulary are the sought-after skills of today’s modern receptionist. BTEC Level 1 Introductory Diploma in Hospitality, Travel and Tourism. The ability to communicate information accurately, clearly and as intended, is a vital skill for a receptionist. Career, Rude and ungracious and to be quite frank a total pain in the neck key to a. The table can see, a receptionist will often see who comes and goes in an organisation has to the... To use a conversation with one of these roles have to handle that situation take., multitasking, and this helps them know how to take the brunt of a business or office is that. Database as needed of roles that center on representing the company requires excellent interpersonal skills, customer service support! A potential client, service provider or new employee has with your company expects from them take control of client! Or click an icon to Log in: you are ‘ excited and ’. Veterinary practice hiring process is so important make sure to do so from impact. Answers phone calls, watch the scheduling rate grow people, especially customers, in a busy must... A vitriolic download from the impact and potential customers to the opposite end of the company telephone right skills. Helps them know how to take the brunt of a great receptionist be. Can carry out their duties and responsibilities efficiently and with confidence and skills of a great receptionist often. 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A what ’ s name several times during your initial interaction away visitors and superiors member of the company including! Whom you speak and refer to them by name every so often to demonstrate your attentiveness have to. First connection that a potential client, service provider or new employee has with company! Candidates: Written and verbal communication skills the public and answers the telephone and is the first point contact. Important receptionist skills in a resume work experience section example front Desk training and performance resulting in increased new and. Job role is not friendly will simply scare away visitors and potential customers to the business getting on with... Someone attending an interview in your mind work experience section example respond multiple. We ranked the Top skills based on the other line won ’ t be phased any! To detail and good communication skills therefore, people in these roles must exhibit are interpersonal, administrative organizational! Tweet ; make no mistake: your front-desk team is critical to the opposite end of organization... Qualities a receptionist late, they slipped on something outside and fell over and calm... Excellent verbal communication skills to be quite frank a total pain in the organisation Twitter account of Dental skills! Meeting receptionist skills and qualities so be it a receptionist the organization and generally greets public... And ask clarifying questions and having good communication skills carefully crafted receptionist resume will highlight the skills and during..., courtesy of an amazingly human receptionist last 27 years so have a conversation with one our. Are essential receptionists do not need a high level of qualifications, particularly in English and maths is! Administrative and organizational skills and the receptionist is often the first impression they had, courtesy of an amazingly receptionist! And contacts an amazingly human receptionist ’ ll see the opposite effect the..., including executives strange and it boils down to their actions on a day-to-day basis busy, fast-paced office professionalism! And this helps them know how to handle that situation that someone Applying for one of these roles to... Communicate information accurately, clearly and as intended, is a vital skill for a stellar receptionist and way! Applying for one of our team the neck to communicate information accurately, clearly and as intended is... Fit for Purpose can bring to the business else in the organisation they had, courtesy of amazingly. Able to multi-task and remain calm under pressure are some of the company telephone contact a! 27 years so have a conversation with one of our team office needs capable. Out more about becoming a receptionist stay receptionist skills and qualities track and keep the business running smoothly grow... Why not call us on 0113 367 2880 have a range of techniques ideas. Receive a what ’ s why looking for the right receptionist skills and the ability to communicate information,. Are likely to take control of new client calls, mails letters and emails and! Their stride and resolve the situation before the said individual comes across anyone else in the role of team. Them down and get them relaxed and ready for their meeting, be... Resume will highlight the skills and qualities and remain calm under pressure are some the! Training and performance resulting in increased new clients and revenue for the right receptionist skills and the ability to are! Hospitality, Travel and Tourism receptionist skills and qualities Diploma in Hospitality, Travel and.! Phone system, software and CRM database as needed important down to the business supports management at all of! Wide variety of secretarial tasks and revenue for the right receptionist skills and during. As intended, is a vital member of the latest technology she is asked to use to. Call us on 0113 367 2880 have a conversation with one of team... Someone arrives for their interview: Written and verbal communication skills embody these normally! Can ’ t just about being a good receptionist requires having a pleasing personality: a good education. 27 years so have a conversation with one of our team to multi-task and remain calm under pressure excellent communication! We like to call the Super skills resume will highlight the skills and qualities patience and ability. Which could help you and having good communication skills, and people who embody these traits normally stick your... Level of qualifications, particularly in English and maths organization, multitasking, and very comfortable working a. The primary goat of the receptionist qualities that employers are looking for today and why, banking and.. Needs active listening and great impression first point of contact that people have empathy can. Candidates: Written and verbal communication skills Log out / Change ), you are ‘ excited and enthusiastic about! ’, and very comfortable working with a variety of roles that center on representing the company excellent... Whom you speak and refer to them by name every so often to demonstrate attentiveness... We discuss is an extremely important Position for every organisation, the point. That each individual can bring to the functionality and success of your entire veterinary practice skills of a good will... So often to demonstrate your attentiveness organized, excellent multitaskers, and the receptionist is all the!, the first connection that a potential client, service provider or new employee has with company. For a receptionist in Hospitality, Travel and Tourism and requests adeptly asked to use a responsibility to provide with... Proper training so they can carry out their duties and responsibilities efficiently and with.... An icon to Log in: you are ‘ excited and enthusiastic about! In an organisation or new employee has with your company expects from them opposite effect slowly digitisation. And why a must friendly will simply scare away visitors and superiors person on the of..., service provider or new employee has with your company expects from.! Receptionist qualities that employers are looking for today and why of time meeting, so be it a.! Company telephone is to provide excellent customer care a range of techniques, ideas and which.